I’m Telling Mom…No One Likes a TattleTale

No one likes a tattletale. Well, unless the information is valuable. So when you are looking for a new job (exciting and terrifying), information about a prospective employer can be priceless.

The way it used to be -Do you remember the old boys network’? I do. Because I’m a girl (and an old one at that) – the boys network wasn’t really open to me. Yes, I had excellent experience and yes, I had a Master’s Degree but… I was still a girl.

But I never let anything stop me. I just kept trying, learning, sharing, being myself. And I’m happy to report that due to circumstances beyond their control, the network (while still alive and well) isn’t what it used to be.

I also had a little help from my friends, kind and generous mentors and the great equalizer, the internet and it’s child – social media came along.

The way it is now – When you want information about a company, you can turn to sites like Glassdoor.com. This site allows real people to give information about their employer. The good news is that it’s anonymous. That’s also the bad news. The site has input by company, job type, salary and even interview questions.

Like any other ‘crowd-sourced’ site, you need to be careful. One disgruntled person can make the numbers look bad so it’s important thing is to read all the comments. Check out all the data. Particularly around salary. (there are so many helpful sites!) I know it’s an ‘employer’s’ market right now, but that won’t last and this probably isn’t the last job you’ll negotiate a salary for. (booyah!)

Image credit – This child’s mother and father… and LoveAmourLove.com

The Stupidification of American Adults

Pretty soon dolphins will be smarter than people. Look at this picture, a dolphin has learned how to use a laptop.

Everywhere I go I see babies and small children using iPads.

I hear so much whining from baby boomers about technology. I was recently in a meeting and a woman declared with great pride, “I don’t text. I told my children if they want to talk to me they’ll have to call me on the phone.” Awesome lady. I later learned she’s in a job hunt. Yeah, every employer loves someone resistant to change. Not.

Look, I’m not usually one to point fingers but guys, get on the bus. I’m not saying you have to text everyday. I’m not saying you need to tweet and Google +. But I am saying if you are resisting these things — at least ask yourself WHY. You have teachers (20 somethings and younger – digital natives) all around you.

There are two levels of adults who are at most risk of stupidification. One is like the person I mentioned above. Stuck, resistant, ego-driven. The other kind is the one who knows a little bit about social or technology and goes around proclaiming themselves an expert. Frankly, there are a lot more of these people around. Their arrogance is different. They claim they are open to learning… but they’re not. They ‘teach’ others about social media but really don’t understand much about it.

How can you tell? Do they talk all about themselves? Do they say they’ll teach you how to ‘promote’ your business with social media?

If they do they’re phony. Social doesn’t promote, it attracts. So at least be as smart as a dolphin and set a goal to learn 10 new things this year. The less you want to learn it, the higher it ought to go on the list.

Thanks to Laurie Ruettimann for the title of this blog post and for always being an inspiration. Check out her blog, the cynical girl.

Photo credit: my sincere apologies to the person who took or owns the rights to this awesome picture. I found it months ago and unfortunately didn’t save the URL so I don’t know who to thank (and search of dolphin and laptop yielded zip). So this big thank you goes out to the universe.

No Thanks, I Don’t Want to Work For You…

A 30-something is in the middle of a job interview. The hiring manager is excited about the young man sitting in front of him.

From the hiring manager’s point of view, the interview is going very well. He has laid out the requirements, is satisfied that the candidate has good qualifications and equally as important, he seems to be a good fit for the group

The young man pauses and stops to think and then says,

“Thank you very much for your time today. I am very grateful but from my perspective this interview is over.”

The hiring manager is completely taken aback. “What do you mean?

The candidate continues, “I like your company, but you just finished telling me how many long hours you work. I have no objection to long hours when they are needed to complete a project. You also just finished telling me about how you miss spending enough time with your family.  I am looking for a company whose leadership is committed to work/family balance. So while I appreciate your time, I think we are not a good fit.”

Dumbfounded, the hiring manager said goodbye. Initially, he was furious. How dare that kid tell me anything about running a business. After discussing the event with a few others, he started to think seriously about the candidate’s point of view.

There are a lot of reasons why the best and brightest may not want to work for you. Check out this article by (one of my favorites) David Meerman Scott called, “How to Build a Crappy Workforce.”  Perhaps you’re not scrambling for talent yet but you will be and if you think changing your culture now is difficult — imagine what it will be like when the economy is back full steam.

Image credit: Fast Company

New Executive Title – “Custserv/HR/Mktg/IT” Leader

Functions in the workplace are converging.  Social media is jumbling responsibilities at the enterprise at an alarming rate. Let’s take twitter for example.

You may know the online shoe retailer Zappos.com – they make a big deal out of using technology to give customers what they want and need 24 x 7. This is NOT because Zappos thinks that technology is cool. Their culture is totally built around superior customer service.  Check it out here.  Here’s an example of their twitter feed…

“Oh whoa! Truly sorry about that. We will try not to let that happen again. We had some slight hiccups in out Tweets today. ”

Check out Zappos employees communicating here.  And they are not alone.  Check out this tweet from a satisfied Southwest Airlines customer:  “Southwest completed my name change within 2 hours of my faxing them the info! #customerservice #newlywedtweet”

What about when an employee goes on Glassdoor,  Facebook  or twitter to complain about your company, whose responsibility is it to monitor and follow up?  HR? Marketing?

When things go wrong with a sale, who hears about it? The sales person? Customer service? Marketing? Maybe the IT department if it’s a web sale? Is response via social sites in your organization’s workflow?

Is a company’s Facebook or Twitter pages the responsibility of marketing, advertising, customer service or public relations? Smart companies are actually co-creating products with customers in real time. So now do the product development folks need to monitor twitter too?

What if I need to  download a 3rd party app to my desktop and cell phone to monitor twitter for my job… Does IT support that? Across which platforms (Apple, Blackberry, Droid or tablets?)

If you manage marketing, sales, customer services, human resources, IT or finance; are you paying attention? The head in the sand thing isn’t going to work any more.

Image Credit: All News Wire