“We’re only human, we’re supposed to make mistakes –So take it from me you’ll learn more from your accidents–
Than anything that you could ever learn at school”

The reality is that we reward people who are ‘successful’ and think that ‘failure’ is bad. If babies thought that, they would never walk!”

In an excellent article titled, “Success: A Breeding Ground for Complacency“,  John Kotter reminds us…

“Success is a lousy teacher. It seduces smart people into thinking they can’t lose.” Bill Gates

I live in Rochester, NY, home of Eastman Kodak; another great American company that has filed for bankruptcy. Why? Because we (yes I worked there for 17 years) became arrogant. We stopped being hungry for change. Success spoiled our drive.

Jeff Bezos, Amazon.com CEO has a mantra, “every day is day one.” In other words, whatever we did yesterday isn’t enough to ensure success tomorrow.

Look at your organization or your job search or your family goals? Is there a sense of urgency (that’s different from desperation, exhaustion, hamster wheel running)? Be clear and energetic. It’s contagious.

Photo credit: http://fashionrunher.com

This may sound crazy; particularly in this tight job market. It takes a lot of confidence (and some money in the bank) to alter our perception of how to find a new job by figuring out who we want to learn from.

My approach was pretty simple. I looked for great places to work; places that were growing and had a focus on customers and building trust. During the interview process, I would pay close attention to the person I would work for. I asked a lot of questions and thought about:

- Would I learn from this person? Do they have skills I want?

- Are they happy and growing in their work?

In an interesting blog post called, “Get Hired, No Resume, No Interview, No Joke,” the author suggests that you “go to good managers you’d like to work for.” Talk to them, understand their issues and see how you might fit into their organization. I’m not suggesting that you abandon networking or applying for work. But author Corcodilos’ suggestion that we pick  “three companies or managers you really, really want to work for because they are shining lights in their industry.”

Like any good sales effort, you may pick 3 and find out that 2 won’t work. So pick two more. If you are not sure how to identify these excellent managers? Ask other people! They will tell you. But you won’t find out unless you ask.

It always worked out for me. I learned a great deal and respected the people I worked for.  It may not be easy but I can assure you it is very worthwhile. Happy shopping!

Photo credit: Icanhazcheezburger.com

The way it used to be -Do you remember the old boys network’? I do. Because I’m a girl (and an old one at that) – the boys network wasn’t really open to me. Yes, I had excellent experience and yes, I had a Master’s Degree but… I was still a girl.

But I never let anything stop me. I just kept trying, learning, sharing, being myself. And I’m happy to report that due to circumstances beyond their control, the network (while still alive and well) isn’t what it used to be.

I also had a little help from my friends, kind and generous mentors and the great equalizer, the internet and it’s child – social media came along.

The way it is now – When you want information about a company, you can turn to sites like Glassdoor.com. This site allows real people to give information about their employer. The good news is that it’s anonymous. That’s also the bad news. The site has input by company, job type, salary and even interview questions.

Like any other ‘crowd-sourced’ site, you need to be careful. One disgruntled person can make the numbers look bad so it’s important thing is to read all the comments. Check out all the data. Particularly around salary. (there are so many helpful sites!) I know it’s an ‘employer’s’ market right now, but that won’t last and this probably isn’t the last job you’ll negotiate a salary for. (booyah!)

Image credit – This child’s mother and father… and LoveAmourLove.com

Everywhere I go I see babies and small children using iPads.

I hear so much whining from baby boomers about technology. I was recently in a meeting and a woman declared with great pride, “I don’t text. I told my children if they want to talk to me they’ll have to call me on the phone.” Awesome lady. I later learned she’s in a job hunt. Yeah, every employer loves someone resistant to change. Not.

Look, I’m not usually one to point fingers but guys, get on the bus. I’m not saying you have to text everyday. I’m not saying you need to tweet and Google +. But I am saying if you are resisting these things — at least ask yourself WHY. You have teachers (20 somethings and younger – digital natives) all around you.

There are two levels of adults who are at most risk of stupidification. One is like the person I mentioned above. Stuck, resistant, ego-driven. The other kind is the one who knows a little bit about social or technology and goes around proclaiming themselves an expert. Frankly, there are a lot more of these people around. Their arrogance is different. They claim they are open to learning… but they’re not. They ‘teach’ others about social media but really don’t understand much about it.

How can you tell? Do they talk all about themselves? Do they say they’ll teach you how to ‘promote’ your business with social media?

If they do they’re phony. Social doesn’t promote, it attracts. So at least be as smart as a dolphin and set a goal to learn 10 new things this year. The less you want to learn it, the higher it ought to go on the list.

Thanks to Laurie Ruettimann for the title of this blog post and for always being an inspiration. Check out her blog, the cynical girl.

Photo credit: my sincere apologies to the person who took or owns the rights to this awesome picture. I found it months ago and unfortunately didn’t save the URL so I don’t know who to thank (and search of dolphin and laptop yielded zip). So this big thank you goes out to the universe.

Here’s a summary…”Today, careers consist of piecing together various types of work, juggling multiple clients, learning to be marketing and accounting experts, and creating offices in bedrooms/coffee shops/coworking spaces. ”

This intrigues me because I am part of the Gig Economy. My current occupation is college professor/consultant/speaker-workshopleader/blogger. The way I work is more common than I would have thought.

Interestingly, in 2005, the government stopped calculating ‘freelancers’ so we really have no idea how many people are working this way but estimates have at about 42 million people.

As freelancers we face all kinds of issues. This month I found out by accident that my health insurance (which came through COBRA) had been cancelled. I got no letter, no warning from my insurance company. Just shut off. When I called my insurance company, they said, “We have no obligation to tell you that your insurance is lapsing.”

Thanks, no really, thanks a million.

I am one of the lucky ones, I have a way to get health insurance. If you want to read more about the reality of health insurance for freelancers, check out this post in the NY Times, “Safety Nets for Freelancers.”

I love working this way but it takes a lot of discipline, hard work, flexibility and perseverance. What’s my secret?

1. Focus. I am clear about what I need to do and don’t wander around the house until I accomplish certain things.
2. Finish. Get it done. Period.
3. Fun. I reward myself when I’ve finished something that I totally did not want to do.

Freelancer? How do you get it done?

Photo credit: LindaGeezblog.com

From the hiring manager’s point of view, the interview is going very well. He has laid out the requirements, is satisfied that the candidate has good qualifications and equally as important, he seems to be a good fit for the group

The young man pauses and stops to think and then says,

“Thank you very much for your time today. I am very grateful but from my perspective this interview is over.”

The hiring manager is completely taken aback. “What do you mean?

The candidate continues, “I like your company, but you just finished telling me how many long hours you work. I have no objection to long hours when they are needed to complete a project. You also just finished telling me about how you miss spending enough time with your family.  I am looking for a company whose leadership is committed to work/family balance. So while I appreciate your time, I think we are not a good fit.”

Dumbfounded, the hiring manager said goodbye. Initially, he was furious. How dare that kid tell me anything about running a business. After discussing the event with a few others, he started to think seriously about the candidate’s point of view.

There are a lot of reasons why the best and brightest may not want to work for you. Check out this article by (one of my favorites) David Meerman Scott called, “How to Build a Crappy Workforce.”  Perhaps you’re not scrambling for talent yet but you will be and if you think changing your culture now is difficult — imagine what it will be like when the economy is back full steam.

Image credit: Fast Company

Somewhere along the way, human beings, who start out curious and driven (just watch a baby learn to walk) – we stop learning new things. How many times have you stopped yourself from trying something new because you were afraid?

Is it looking, acting or sounding stupid or admitting you don’t know something? We think that if we act like we’re not sure that we’ve somehow failed.  The older we get, the less likely we are to try something different.   We need to recalibrate our ideas so that learning new things is what’s good!

Here are my suggestions for staying hungry. Those of you who know me, know I’m already foolish (thank goodness!)

1. Everyday do something you don’t want to do… just for practice.  Don’t gripe or complain, just do it. If you say one word about it to anyone, it doesn’t count. Do it for 7 days in a row and then talk with someone about the experience.
2. If you have a chance, watch a child learn new things. Do they get frustrated easily?
3. Make a list of the last 5 things you learned. Is it an easy list to construct or did you have to think about it for a while?
4. Set a goal to learn something new and take one small step towards it.

If you want to be Steve Jobs (author of ‘stay hungry, stay foolish’ and noted perfectionist) then this  post is not for you. If you’re a mere mortal, then please tell me…. how do you stay hungry?

“Hard work beats talent when talent refuses to work hard.”

So while this title’s post may sound like 70′s rock band, it is, in fact, the core of some research on the future of work. In “The Future of Self-Improvement:  Grit is More Important Than Talent” the notion that as work continues to  dramatically change over the next 5 years; self control will become more important than ‘talent.’

This excerpt clarifies the concept:

“More and more, we set our own long-term goals, determine our own work schedules, work at an office or at a coffee shop, decide about what we focus on today, and tomorrow. But this freedom also brings a responsibility that demands a vastly increased capacity for self-control.”

The link between grit (hard work in the face of obstacles) and self control (the test of children who successfully delay eating a marshmallow) is central to the new way we accomplish work. Hierarchical work structures, standard job descriptions  and “siloed” work areas are already becoming ineffective work practices.

So how will you as a manager adjust to this new reality? How will you as an employee adjust? Will you lead the way with your own actions?  Will you educate and train yourself and your employees in grit and self-control? Will you make sure that your hiring practices are shifted to include these qualities?

We have a choice… we can determine those skills that will allow us to compete effectively like flexibility and focus or the rest of the world will get there before us. Take Duckworth’s Grit Scale Test here.

Image Credit: Inner Light News

You may know the online shoe retailer Zappos.com – they make a big deal out of using technology to give customers what they want and need 24 x 7. This is NOT because Zappos thinks that technology is cool. Their culture is totally built around superior customer service.  Check it out here.  Here’s an example of their twitter feed…

“Oh whoa! Truly sorry about that. We will try not to let that happen again. We had some slight hiccups in out Tweets today. ”

Check out Zappos employees communicating here.  And they are not alone.  Check out this tweet from a satisfied Southwest Airlines customer:  “Southwest completed my name change within 2 hours of my faxing them the info! #customerservice #newlywedtweet”

What about when an employee goes on Glassdoor,  Facebook  or twitter to complain about your company, whose responsibility is it to monitor and follow up?  HR? Marketing?

When things go wrong with a sale, who hears about it? The sales person? Customer service? Marketing? Maybe the IT department if it’s a web sale? Is response via social sites in your organization’s workflow?

Is a company’s Facebook or Twitter pages the responsibility of marketing, advertising, customer service or public relations? Smart companies are actually co-creating products with customers in real time. So now do the product development folks need to monitor twitter too?

What if I need to  download a 3rd party app to my desktop and cell phone to monitor twitter for my job… Does IT support that? Across which platforms (Apple, Blackberry, Droid or tablets?)

If you manage marketing, sales, customer services, human resources, IT or finance; are you paying attention? The head in the sand thing isn’t going to work any more.

Image Credit: All News Wire

What’s even more amazing about Zappos is their culture. It begins and ends with customer service. I mean real service. Sad that a focus on the customer is so unique.

But the real magic of the organization, according to CEO Tony Hsieh (pronounced “shay”) is in the hiring. When interviewing at Zappos you might be asked,

“What’s your theme song?” or “How weird are you?”

By asking these questions, Zappos finds out if you’re flexible, creative, funny and interesting.  So would you want to work in a place where these were the interview questions?  I would.

I’ve often said I’m a little too weird for the normal people but too normal for the weird people. So add this (maybe) to the list of interview questions to prepare. What’s your favorite interview question?

Photo credit: Miss Communications.com